Clients are expected to conduct themselves in a respectful and courteous manner throughout their travel experience. Disruptive behavior, including harassment of staff or other clients, will not be tolerated. By-U Tour and Travel Yogyakarta reserves the right to refuse service to any client whose behavior is deemed inappropriate or disruptive. Our aim is to create a pleasant environment for all participants, ensuring everyone enjoys their experience without undue stress or discomfort.

1. Clients must behave respectfully at all times: To foster a positive environment, clients should treat staff and fellow travelers with respect and courtesy, ensuring a harmonious atmosphere during the journey.
2. Disruptive behavior may lead to service refusal: Any form of harassment, aggression, or disruptive actions may result in immediate expulsion from the service, protecting the well-being of all clients and staff involved.
3. A pleasant environment is a priority for all: We are committed to creating a supportive and enjoyable atmosphere for every traveler. Cooperation and respectful behavior are vital to achieving this goal.

By-U Tour and Travel Yogyakarta is committed to providing a safe and enjoyable experience for all clients. However, we cannot be held responsible for any personal injuries, losses, or damages that may occur during the course of travel. We strongly recommend that clients obtain travel insurance to cover potential risks associated with their journey. This insurance will safeguard against unexpected incidents that may arise, ensuring peace of mind throughout your travels.

1. Clients are encouraged to secure travel insurance: To ensure protection against unforeseen circumstances, we advise all clients to obtain appropriate travel insurance, covering aspects such as health, personal belongings, and trip cancellations.
2. The company is not liable for personal injuries or damages: While we strive to ensure a safe environment, By-U Tour and Travel Yogyakarta cannot be held accountable for any injuries, losses, or damages that occur during the trip. Clients assume responsibility for their safety and personal property.
3. Responsibility for safety and personal belongings lies with the clients: Clients are expected to be vigilant regarding their surroundings and belongings while traveling. Taking personal responsibility is key to a safe and enjoyable experience.

Our cancellation policy is designed to provide fairness to both clients and the company. Cancellations made more than 48 hours prior to the scheduled service will receive a full refund of the deposit. For cancellations made within 48 hours of the service, a fee equal to 50% of the total service cost will be charged. In instances of no-show, no refunds will be issued. This policy enables us to manage our resources efficiently and ensures that we can provide excellent service to all clients while allowing us to allocate our resources effectively based on expected bookings.

1. Full refunds are available for cancellations made over 48 hours in advance: Clients who cancel their bookings more than two days before the scheduled service are entitled to a complete refund of their deposit, allowing them to make changes without financial loss.
2. Cancellations within 48 hours incur a 50% charge: For cancellations made close to the service date, clients will forfeit half of their total service cost. This policy helps mitigate potential losses from last-minute cancellations.
3. No refunds are granted for no-shows: If a client fails to show up for their scheduled service without prior notice, they will not be eligible for any refunds, as this affects the company’s ability to allocate resources effectively.

A deposit is required at the time of booking to secure your reservation. The remaining balance must be paid in full prior to the commencement of services. Accepted payment methods include bank transfers, credit cards, and cash payments. Please be advised that failure to complete the payment by the stipulated due date may result in the automatic cancellation of your booking, with deposits paid being non-refundable. Timely payment is crucial in securing your reservation and preventing any misunderstandings arising from delayed payments.

1. A deposit is required upon booking: To confirm a reservation, a deposit must be paid. This deposit acts as a commitment to the service and is necessary to hold the client's booking.
2. Remaining balance must be settled before services begin: The full payment must be completed prior to the start of the services. This ensures that the company can prepare adequately for the client's needs and resources.
3. Multiple payment methods are accepted: Clients have the flexibility to choose from various payment methods, making it convenient for them to finalize their bookings according to their preferences.

All reservations made through By-U Tour and Travel Yogyakarta must be confirmed through our official communication channels. Upon booking, clients will receive a confirmation email containing the details of their reservation. It is crucial to review this confirmation carefully to ensure that all information is accurate, including travel dates, selected services, and participant details. Any discrepancies must be reported immediately to avoid issues during the trip. Failure to confirm or inaccuracies in details could lead to complications, including potential delays or incorrect bookings, which may hinder the overall travel experience.

1. Confirmation is provided through email: Once a booking is made, a confirmation email is sent to the client. This email serves as an official acknowledgment of the reservation and outlines important details related to the trip.
2. Clients should verify all details meticulously: It is the client's responsibility to ensure that all information in the confirmation email is correct, including dates, services booked, and the names of all travelers.
3. Immediate reporting of discrepancies is essential: Should any errors or omissions be found in the confirmation, clients must contact us immediately to rectify the situation, allowing us to make necessary adjustments before the travel date.