Frequently Asked Questions
Yes, we offer English-speaking tour guides and drivers to ensure an enjoyable and smooth travel experience for international clients. Our professional staff is well-trained and knowledgeable about local attractions, providing helpful insights throughout your trip. Whether you need assistance buying entrance tickets or navigating the best routes, our team is here to help.
Yes, we provide basic travel insurance as part of our service package. This covers any incidents that may occur during your trip with us. However, we still recommend that clients obtain their own comprehensive travel insurance to cover broader aspects such as health emergencies, lost luggage, and trip cancellations. Our insurance is designed to offer an extra layer of protection, ensuring peace of mind while traveling.
Reservations can be made easily through our official website, by phone, or via email. Once your booking details are confirmed, you will receive a confirmation email outlining your travel arrangements, vehicle choice, and other relevant details. We recommend double-checking the information to ensure everything is accurate before the scheduled service. If you need assistance with the booking process, our customer service team is available to help.
We offer flexible payment options to suit your convenience. You can pay through bank transfers, credit cards, or cash payments. A deposit is required at the time of booking to secure your reservation, and the remaining balance must be settled before the trip begins. We advise our clients to complete their payments promptly to avoid booking cancellations due to non-payment.
Cancellations made more than 48 hours before the scheduled service will receive a full refund. For cancellations made within 48 hours of the booking, a fee of 50% of the total service cost will be charged. Unfortunately, no refunds will be issued for no-shows. We encourage customers to cancel as early as possible to avoid any charges and help us manage resources more effectively.
By-U Tour and Travel Yogyakarta offers a wide range of services, including tourism travel packages, car rental services, and airport shuttle services. Our goal is to make your trip as enjoyable and comfortable as possible. We provide vehicles such as the Toyota Hiace, Toyota Avanza, Toyota Innova Reborn, and more. Our professional team ensures a memorable and safe travel experience, whether you're exploring local attractions or need reliable transport during your stay in Yogyakarta.